This is likely a problem caused by Internet Explorer.
Security is one of our top priorities, and Internet Explorer is no longer considered secure. Previously, Internet Explorer was the default browser on Windows and its security was updated regularly. Microsoft Edge has replaced Internet Explorer as the default browser and is now updated regularly.
If your Smart Donations page isn't working properly, make sure you are using a supported browser. Our fully supported browser list includes the latest versions of Google Chrome, Safari, Firefox, and Microsoft Edge on Desktop and Safari Mobile and Google Chrome on mobile phones.